Declare a dispute about my order

Have you received products that don't match your order? You can declare your dispute online and request a credit note from your supplier.

1. Click on the Invoices tab

2. Find the invoice concerned by the dispute

3. Click on 📄 File a claim

4. Complete the form and click on Submit

5. Your complaint is forwarded to your supplier

6. In the event of a refund, your supplier will be able to enter a credit note on the platform